Back to list

Airport services

The services that make your trip easier

Dedicated channel for families

The airport has at its security checkpoint a dedicated channel for families and priority passengers.

Prepare your trip

Be familiar with airport procedures

Biometric

Biometric Experience Privacy and Consent Notice

The Biometrics Experience project aims to make the passenger's journey through the terminal as smooth as possible, avoiding stops at document checks, thanks to biometric reading equipment and artificial intelligence. The journey thus becomes faster and more comfortable.

Adherence to this process is optional and voluntary, and this facility is, in this first phase, only available on designated flights, for passengers with a citizen's card, electronic passport and are of legal age.

Passengers have 3 options for registering and enjoying this biometric experience:
- on the mobile registration app (download the app for Android here and for IOS here),
- at self-registration kiosks (available at departure's public area and boarding area),
- at assisted counters (available at departure's public area).

Either way, the process is simple and only takes 1-2 minutes. Watch the video here.

Enrolment for each flight takes place in 4 steps:
1 - consent to the Privacy Notice,
2 - scanning the boarding pass,
3 - scanning the citizen card* or electronic passport,
4 - photograph.

* only available for kiosk registration.

As far as privacy is concerned, please be aware that the data collected, both identification and biometric, will be deleted once your flight has departed.

Find out more about this project here.

Have a safe journey!

Privacy and Consent Notice

This project is a collaboration between ANA - Aeroportos de Portugal ("ANA") and the Airlines involved. We are strongly committed to protecting your privacy and personal data. This Privacy Policy sets out how your personal data will be processed and protected within the scope of the initiative, allowing participants to check baggage, access security control and board the aircraft using facial recognition.

Participation in this process is voluntary and open to participants who fulfil the following requirements:

- only for participants over 18 years old;

- The participant has an electronic passport or a Portuguese national ID card.

ANA and the Airlines will act in accordance with data protection laws and regulations, including the General Data Protection Regulation. As part of this process, ANA will process personal data on behalf of the Airlines, which act as data controllers for the passenger/participant.

Personal Data Required

If you participate, ANA collects your personal data allowing you to enroll, after which you will be able to cross the included processes using your biometric data.

The Process consists of three steps

1. The participant must enroll at the registration mobile application, kiosk or manual counter

2. The participant will be able to be identified by means of facial recognition where available in the airport

3. The participant boarding pass data will be shared to the applicable airline when completing bag drop and/or boarding processes in line with current standards and requirements

All of these steps require the storage and use of personal data during the process to ensure the integrity of the process. This includes the following data:

Identity document

The identity document (electronic passport or citizen's card) is scanned to ensure that it belongs to the holder of the passport by comparing a photo of your face with the photo in the document. It is also used to ensure that the participant presenting themselves is the same person seeking to use the boarding pass for the purpose of boarding the aircraft operated as per the operator.

Boarding pass

The boarding pass is scanned to see whether you have a valid ticket for the relevant flight. The data is used at bag drop (if applicable) to update the passenger details with the airline of the bag being delivered by the passenger. For the security access control, the boarding pass data is used to ensure it is a valid document to cross to the airside of the airport (security processes must still be performed). Finally, the data is used to process the passenger boarding process by the airlines.

Biometric facial data

Upon enrolment at the registration application, kiosk or desk, your photo is taken for identification in the next steps of the process. This photo is saved in template form only. The visible picture and the identifying characteristics of your face are only viewed for the purpose of confirming it is the same as the person presented in the associated identity document. When crossing the included process (e.g. boarding), another photo is taken, which is converted to a template form and subsequently used to identify you. ANA collects your personal data only for the purposes of performing the processes included in this process.

Only the necessary information will be processed and, if necessary, shared with the authority in accordance with current requirements, namely boarding pass data with the airline. Identity document and biometric data are mainly used to complete the manual checks that airlines are obliged to carry out.

The purpose

ANA and the Airlines are constantly working to improve travel processes at the airport in order to make the travel experience as smooth and pleasant as possible.

The objectives are:
- Enhance the passenger experience
- Remove duplication of repeatedly showing travel documents
- Simplify the airport processes
- Enhance security leveraging biometrics and AI
- Support the airline agent manual tasks to focus on customer experience

ANA processes and stores your personal data on behalf of the Airline, only in so far as it is strictly necessary for achieving the stated purposes and all personal data is deleted from the system after flight departure.

Protecting your personal data

ANA adopts appropriate technical and organisational measures to protect your data against loss or any form of unlawful processing. For example, all servers and other storage media are equipped with physical and software security. Access to your data is limited to those employees who are directly involved in the process and with legitimate needs.

Your rights

ANA attaches great value to transparency. We therefore believe that you must be able to identify which personal data ANA collects and processes for the purposes of this process at any time.

The process is based on voluntary participation. At the start of the enrolment, you give your personal consent for the use of your data. You can terminate your participation at any point during the enrolment process. In such case, all data will be erased.

All biometric data that we collect for the purposes of enabling the process will be erased in full no later than 24 hours after taking the photo during enrolment.

ANA’s Privacy Policy, that can be consulted at www.ana.pt.

Should you have any questions on privacy-related matters within the compass of the process, please feel free to email dpo@ana.pt.

Contact information

ANA realises that you may have further questions about this process. For more information, please send an e-mail to: biometricexperience@ana.pt

Changes to the Privacy Policy

ANA reserves the right to amend this Privacy and Consent Notice from time to time. This may be required in connection with modifications to the aim of the Trial or due to changes in legislation, for example. We therefore recommend that you check this Privacy and Consent Notice regularly.